This level of deflection from a company whose motto is to provide convenience for college students, shows just how manipulative they are towards their biggest consumers. By their team alluding to the fact that the access was restored after a day, instead of focusing on the lack of policy and protection for the digital format of textbooks on their website, it became clear that it was nothing more than an attempt to distract from what their representative did and how ill-equipped the company’s policy truly is. I spent more than 24 hours finding a way to repurchase what their representative canceled by mistake. The Chegg team resorted to mentioning the fact that I was able to repurchase the eBook a day after the deactivation. After I declined to accept their initial response on the BBB website, their second response was even more disheartening. There was no accountability for their actions and the actions of those they hire to represent them.
College students are not aware of this lack of protection until it is too late. Upon filing a complaint with the BBB and garnering a response from the Chegg team, they reiterated their policy, admitting that there was no “workaround” for allowing access to eBooks without them being repurchased, regardless of the reason for the deactivation.
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